General terms and conditions

Article 1 - Definitions
In these terms and conditions, the following applies:

• Withdrawal period : the period within which the consumer can exercise his right of withdrawal.
• Consumer : the natural person who is not acting in the exercise of a profession or business and enters into a distance contract with the trader.
• Day : calendar day.
• Ongoing transaction : a distance contract relating to a series of products and/or services, the delivery and/or receipt obligation of which is spread over time.
• Durable medium : any means that enables the consumer or trader to store information that is personally addressed to him in a way that allows future access and unchanged reproduction of the stored information.
• Right of withdrawal : the possibility for the consumer to withdraw from the distance contract within the withdrawal period.
• Entrepreneur : the natural or legal person who offers products and/or services remotely to consumers.
• Distance contract : a contract where, within the framework of a system organised by the trader for the distance sale of products and/or services, up to and including the conclusion of the contract, only one or more distance communication techniques are used.
• Distance communication technology : a means that can be used to conclude a contract without the consumer and the trader being present in the same place at the same time.
• General Terms and Conditions : these General Terms and Conditions for the trader.

Article 2 - Identity of the trader

• Email address : service@majive.com
• Chamber of Commerce number : 96032498

Article 3 – Application

These general terms and conditions apply to every offer from the trader and to every distance contract and order between the trader and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions shall be made available to the consumer. If this is not reasonably possible, it shall be stated before the distance contract is concluded that the general terms and conditions may be inspected by the trader and that, at the consumer's request, they shall be sent free of charge as soon as possible.

If the distance contract is concluded electronically, the text of these general terms and conditions may, by way of derogation from the previous paragraph and before the distance contract is concluded, be made available to the consumer electronically in a manner that enables the consumer to easily store them on a durable medium. If this is not reasonably possible, it shall be indicated before the distance contract is concluded where the general terms and conditions can be consulted electronically and that, at the consumer's request, they shall be sent free of charge electronically or by other means.

If specific product or service terms apply in addition to these general terms and conditions, the second and third paragraphs shall apply correspondingly, and the consumer may always invoke the applicable provision that is most advantageous to him in the event of conflicting terms and conditions.

If at any time one or more provisions of these general terms and conditions are or become invalid or declared invalid, the agreement and these terms and conditions shall otherwise remain valid, and the provision in question shall be replaced by mutual agreement with a provision that corresponds as closely as possible to the original intent.

Situations not regulated in these general terms and conditions shall be assessed in accordance with the spirit of these general terms and conditions. Ambiguities in the interpretation or content of one or more provisions shall be interpreted in accordance with the spirit of these general terms and conditions.

Article 4 – The Offer

If an offer has a limited validity period or is subject to special conditions, this shall be explicitly stated in the offer.

The offer is non-binding. The entrepreneur has the right to change and adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description must be sufficiently detailed to enable the consumer to make an informed assessment of the offer. If the trader uses images, these must be a true representation of the products and/or services offered. Obvious errors or mistakes in the offer are not binding on the trader.

All images, specifications and data in the offer are indicative and cannot lead to damages or termination of the contract. Images of products are a truthful representation of the offered products, but the trader cannot guarantee that the colors shown exactly correspond to the actual colors of the products.

Each offer contains such information that it is clear to the consumer what rights and obligations arise from accepting the offer. This includes in particular:

• Any shipping costs;
• How the agreement is reached and what steps are required;
• Whether the right of withdrawal applies or not;
• Payment, delivery and execution terms;
• The time frame for accepting the offer or the time frame within which the trader guarantees the price;
• Any cost for distance communication, if this is based on a basis other than the usual base price for the means of communication used;
• Whether the contract is archived after conclusion, and if so, how it can be viewed by the consumer;
• How the consumer can check and, if necessary, correct the information he has provided within the framework of the agreement before entering into the agreement;
• Any languages ​​other than Swedish in which the agreement can be concluded;
• The codes of conduct that the trader follows and how the consumer can electronically access these codes of conduct;
• The minimum duration of the distance contract in the event of an ongoing transaction.

Optional: Available sizes, colors, material types.

Article 5 – The Agreement

1. The agreement is concluded at the time the consumer accepts the offer and meets the conditions stated therein, subject to the provisions of paragraph 4.
2. If the consumer accepts the offer electronically, the trader shall immediately confirm receipt of this acceptance electronically. As long as this confirmation has not been received by the consumer, the consumer may terminate the contract.
3. If the contract is concluded electronically, the trader shall take appropriate technical and organisational measures to ensure the security of the electronic transmission of data and ensure a secure online environment. If the consumer has the option of paying electronically, the trader shall take appropriate security measures.
4. The trader may, within the framework of legal provisions, investigate whether the consumer can meet his payment obligations and all facts and factors that are important for concluding a responsible distance contract. If, based on this investigation, the trader has good reasons not to conclude the contract, he is entitled to refuse an order or application with justification, or to set special conditions for its implementation.
5. The trader shall provide the following information to the consumer in writing or in such a way that the consumer can store it on a durable medium:
   a. The visiting address of the trader's place of business where the consumer can contact with complaints.
   b. The conditions and methods for exercising the right of withdrawal, or a clear statement of exceptions to the right of withdrawal.
   c. Information about warranties and available after-sales service.
   d. The information specified in Article 4, paragraph 3, if this has not already been provided to the consumer before the contract was concluded.
   e. The requirements for terminating the contract, if the contract has a term of more than one year or is indefinite.
6. In the case of an ongoing transaction, the previous point only applies to the first delivery.
7. Each agreement is concluded subject to sufficient availability of the relevant products.

Article 6 – Right of withdrawal

1. When purchasing products, the consumer has the right to cancel the contract within 14 days without giving any reason. This cancellation period begins on the day after the consumer or a representative designated by the consumer has received the product.
2. During the withdrawal period, the consumer must handle the product and the packaging with care. The consumer may only unpack or use the product to the extent necessary to determine whether he wants to keep the product. If the consumer exercises his right of withdrawal, he must return the product in its original condition and packaging, together with all accessories, in accordance with the instructions provided by the trader.
3. If the consumer wishes to exercise his right of withdrawal, he must notify the trader within 14 days of receipt of the product. The notification must be made in writing or by email.
4. After the consumer has notified that he wishes to exercise his right of withdrawal, he must return the product within 14 days. The consumer must be able to prove that the product has been returned on time, for example by means of a shipping receipt.
5. If the consumer has not communicated his intention to exercise the right of withdrawal within the deadlines specified in paragraphs 2 and 3, or if he has not returned the product, the purchase becomes binding.

Article 7 – Costs of withdrawal

1. If the consumer exercises his right of withdrawal, he is responsible for the cost of returning the product.
2. If the consumer has already paid an amount, the trader must refund this as soon as possible, but no later than within 14 days after the right of withdrawal has been exercised and the product has been returned or proof of return has been provided.

Article 8 – Exceptions to the right of withdrawal

1. The trader may exempt the consumer from the right of withdrawal for products according to paragraphs 2 and 3. The exemption only applies if the trader has clearly informed about this in the offer or before the contract was concluded.
2. Exceptions to the right of withdrawal are possible for products:
   a. Which are manufactured according to the consumer's specifications.
   b. Which are clearly personal.
   c. Which, due to their nature, cannot be returned.
   d. Which can quickly deteriorate or age.
   e. Whose price depends on fluctuations in the financial market that the trader cannot influence.
   f. For loose newspapers and magazines.
   g. For audio and video recordings and software where the consumer has broken the seal.
   h. For hygiene products where the consumer has broken the seal.
3. Exceptions to the right of withdrawal are possible for services:
   a. Which relates to accommodation, transportation, restaurant services or leisure activities to be carried out on a specific day or during a specific period.
   b. Where delivery has begun with the consumer's express consent before the withdrawal period has expired.
   c. Relating to betting and lotteries.

Article 9 – The price

During the validity period of the offer, the prices of the offered products and/or services will not be increased, except for price changes resulting from changes in VAT.
In deviation from the previous point, the entrepreneur may offer products or services with variable prices that are dependent on fluctuations in the financial market and over which the entrepreneur has no control. These fluctuations and the fact that the prices stated may be target prices are stated in the offer.

Price increases within 3 months of the conclusion of the contract are only permitted if they are due to statutory rules or regulations. Price increases after 3 months of the conclusion of the contract are only permitted if the entrepreneur has agreed to this and:
a. these are a consequence of statutory rules or regulations; or
b. the consumer has the right to terminate the agreement from the date on which the price increase comes into effect.

All prices are subject to printing and typing errors. The entrepreneur takes no responsibility for the consequences of such errors and is not obliged to deliver the product at the incorrect price.

Article 10 – Compliance and warranty

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, reasonable requirements for reliability and/or usability, and applicable legislation and government regulations at the time of conclusion of the agreement.

If agreed, the entrepreneur also guarantees that the product is suitable for use other than normal. A guarantee provided by the entrepreneur, manufacturer or importer does not affect the statutory rights and claims that the consumer may assert against the entrepreneur under the contract.

Any defects or incorrectly delivered products must be reported in writing to the entrepreneur within 14 days of delivery. The products must be returned in their original packaging and in new condition.

The warranty period given by the entrepreneur corresponds to the warranty period from the manufacturer. However, the entrepreneur is never responsible for the final suitability of the product for each individual application of the consumer or for advice on the use or application of the products.

The warranty does not apply if:

• The consumer has repaired or processed the delivered products himself or has had a third party do so;
• The delivered products have been exposed to abnormal conditions, handled carelessly or treated contrary to the company's instructions or the packaging's instructions;
• The shortage is wholly or partly due to regulations from authorities regarding the nature or quality of the materials.

Article 11 – Delivery and performance

The entrepreneur will exercise the greatest possible care when receiving and fulfilling orders for products.

Subject to the provisions of Article 4 of these General Terms and Conditions, the entrepreneur shall execute accepted orders as soon as possible, but no later than within 30 days, unless the consumer has agreed to a longer delivery time.

If delivery is delayed or if an order cannot be fulfilled (in whole or in part), the consumer will be notified within 30 days of placing the order. In such a case, the consumer has the right to cancel the contract free of charge and the right to any compensation.

If the agreement is cancelled in accordance with the previous paragraph, the entrepreneur must refund the amount paid by the consumer as soon as possible, but no later than 14 days after cancellation.

If it is impossible to deliver an ordered product, the entrepreneur shall strive to offer a replacement product. When a replacement product is delivered, this will be clearly communicated. Return costs for replacement products are covered by the entrepreneur.